Winter Beanie

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100% Kiwi-Curated, Globally Crafted-Style without Borders. Genuine Expertise. Exclusive pricing.

Frequently Asked Questions

Find answers to the most common questions about our products and services.

What is your return policy?

We offer a 30-day return policy if the item is defective, damaged or if you receive the wrong item. Please contact our customer service team within 12 days so that we can evaluate the issue and make it right.

How long does shipping take?

Standard shipping typically depends on your country and warehouse location.

For New Zealand, Australia, USA, Canada standard shipping typically takes 7–12+ business days. Please allow 2-3 days for processing.

Other international destinations can be 10–15+ business days. Please allow 2-3 days for processing.

Shipping delivery times are estimates only.

Do you offer free international shipping?

Yes, we offer free shipping to countries worldwide. International shipping costs and delivery times vary by destination. Please check our shipping page for more details.

What if I'm not happy with my product?

Please let us know if you're product does not stack up to your standards and we will try to make things right. If your item does not fit, we're happy to exchange it for another size or provide a refund. Please follow our return policy instructions or get in touch with us.

Is your clothing Eco-Friendly and Sustainable

We can’t guarantee all our clothing is 100% eco-friendly, but we prioritize sustainably made products and materials and endeavor to make responsible conscious choices in our sourcing.

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Winter Beanie

Winter Beanie

Frequently Asked Questions

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